E-commerce Loss
This Working Group is focused on helping retailers and their suppliers to better understand the challenges of identifying, measuring and controlling the losses associated with E-commerce retailing.
As the volume and proportion of sales continue to grow through E-commerce, retail loss prevention teams are having to understand and address a fundamentally different risk landscape – requiring new knowledge, skills, and tools.
This ECR Working Group is leading the way in helping retail teams navigate this new landscape, not least through mapping the contours of this new terrain and providing a forum for sharing and learning.
Research papers
Our research papers offer groundbreaking insights and actionable outcomes to help retailers and their partners better manage the many ways in which profits can be negatively impacted by all forms of retail loss. Produced by some of the leading academic experts in the field of retailing and loss prevention, they are all free to download.
E-commerce Loss
Developing a Framework for Understanding and Measuring E-commerce Losses in Retailing
Professor Adrian Beck
Learn moreE-commerce Loss
The Problems & Opportunities of E-Commerce Returns
Our Meetings
ECR Retail Loss Group regular working group meetings provide an opportunity to network with industry peers, hear updates on the latest research and sector initiatives, and development new skills and insights. All retailers, CPGs and academics can participate at no cost.
E-commerce Loss
Online Grocery: Will increased online sales lead to higher losses?
January 14th - 1pm UK
UpComing
Will increased # of online orders increase losses?
Professor Pedro Amorim, Porto Business School...
Learn moreE-commerce Loss
E-Commerce Loss Prevention - Innovation Summit
E-commerce Loss
E-Commerce Loss Innovation Challenge - Online Showcase Finale - 2025
E-commerce Loss
Wardrobing: What are the latest loss prevention measures?
23rd April - 1pm UK
UpComing
Wardrobing: What are the latest loss prevention measures?
Colin Peacock, ECR Retail Loss...
Learn moreE-commerce Loss
Marketplace Loss Prevention - Retailer Updates
9th July - 1pm UK
UpComing
Working with Online Marketplaces to Reduce Losses
Colin Peacock, ECR Retail Loss...
Learn moreE-commerce Loss
Ecommerce Loss: Learning by Doing: Dyson Case Study
15th October - 1pm UK
Past
How do Dyson "do" digital loss prevention
Kieran Cotter, Fraud Manager, Dyson...
Learn moreE-commerce Loss
Most Recent Top Ecommerce Scams
E-commerce Loss
Managing the Good, Bad and the Ugly of Online Market Places - Latest I...
11th July - 1pm UK
Past
Working with Online Market Places to Reduce Losses
Colin Peacock, ECR Retail Loss...
Learn moreE-commerce Loss
Strengthening Controls to Reduce Returns Fraud
29th May - 1pm UK
Past
Insights on Building Digital LP Capability
Colin Peacock, ECR Retail Loss...
Learn moreE-commerce Loss
Self Returns - Retailer Lessons To Date
April 24th - 1pm UK
Past
Reducing the Cost of Returns Though Self Returns
Colin Peacock, ECR Retail Loss...
Learn moreE-commerce Loss
Digital Loss Prevention Building - The Halfords Case Study
27th March - 1pm UK
Past
Insights on Building Digital LP Capability
Colin Peacock,. ECR Retail Loss...
Learn moreE-commerce Loss
Digital Loss Prevention Building - The Wayfair Case Study
13th March - 3pm UK
Past
Insights on Building Digital Loss
Elijah Jenkins, Senior Associate, Scam Prevention...
Learn moreE-commerce Loss
Returns Fraud Research - Launch Meeting
Feb 13th - 1pm UK
Past
Towards a deeper understanding of the returns fraud problem
Professor Michael Townsley, Griffith University, Australia...
Learn moreE-commerce Loss
Ecommerce Loss - Reducing Goodwill credit by 20%
Feb 1st - 1pm UK time
Past
Helping Customer Service Agents reject fraudulent claims faster
Conrad Fragstein, Director, Cybercrime...
Learn moreE-commerce Loss
Ecommerce Loss - 2024 Priority Setting
December 13th - 1pm UK
Past
Setting the priorities for the 2024 ecommerce loss prevention plan
Colin Peacock, ECR Retail Loss...
Learn moreE-commerce Loss
2023 Ecommerce Loss Innovation Challenge
October 25th - 1pm UK
Past
Your invitation to join us to hear pitches from the ten hottest start ups in ecommerce loss
Jeremy Bassett, Founder, Co:Cubed...
Learn moreE-commerce Loss
Building the Digital LP team - Pets At Home Case Study
October 3rd - 3pm UK
Past
Building digital LP capabiltiies at Pets at Home
Colin Peacock, ECR Retail Loss...
Learn moreE-commerce Loss
Goods Lost in Transit - Collaborating with 3PL's
June 15th - 1pm UK
Past
Reducing Goods Lost in Transit
Nadeem Jassat, Online Loss Prevention, Next PLC...
Learn moreE-commerce Loss
Tackling the Online Substitutions Problem
E-commerce Loss
Getting to Grips With Chargebacks
May 23rd - 1pm UK time
Past
Getting to grips with chargebacks
John Low, Group Head of Digital Risk, Frasers Group...
Learn moreE-commerce Loss
Returns Research - Impact Assessment & Next Steps
April 23rd - 1pm UK
Past
Returns research - how was it for you and where next?
Professor Lisa Jack, University of Portsmouth...
Learn moreE-commerce Loss
Webinar: What is the Scale and Nature of Ecommerce losses?
April 18th - 3pm UK Time
Past
Understanding ecommerce losses
Professor Adrian Beck, Seth Hughes (REI), Nicki Juniper (John Lewis)...
Learn moreE-commerce Loss
e-commerce loss - new research findings
March 15th - 1pm UK
Past
Understanding the scale and nature of ecommerce loss
Professor Adrian Beck...
Learn moreE-commerce Loss
Ecommerce Loss - Adidas Case Study
Oct 18th, 3pm UK time
Past
Adidas Case Study - Learning from Doing
Corin Dennison, Senior Security, Investigator and Risk Director...
Learn moreE-commerce Loss
True Cost of Returns - What's new?
Sept 22nd - 1pm
Past
Updates to the True Cost Model
Professor Lisa Jack, University of Portsmouth...
Learn moreE-commerce Loss
Improving Returns - Clarks Case Study
July 20th - 1pm UK
Past
Improving Returns
Tom Wood, Manager, ecommerce logistics and returns. Clarks...
Learn moreE-commerce Loss
Ecommerce Loss - John Lewis Case Study
May 12th - 3pm UK
Past
Managing ecommerce loss & fraud at the John Lewis Partnership
Nicki Juniper, Partner & Fraud Investigations Lead...
Learn moreE-commerce Loss
New Research: What is the nature and scale of e-commerce losses?
March 17th - 3pm UK Time
Past
Towards a clear defination of the e-commerce loss problem
Professor Adrian Beck...
Learn moreE-commerce Loss
Best Buy Canada - Retail Profit Protection Case Study
February 17th - 1pm UK Time
Past
Insights on delivering Profit Protection and Ecommerce loss and fraud Capabilities at Best Buy Canada
Dave Cheema, Snr Manager, Profit Protection & eCommerce Fraud Operations...
Learn moreE-commerce Loss
Digital LP Tools - What's working?
Dec 7th - 1pm UK Time
Past
What Digital LP tools work?
Colin Peacock, ECR Retail Loss Group...
Learn moreE-commerce Loss
Digital Loss Prevention - Gap Case Study
Nov 3rd - 1pm UK Time
Past
Moving from Bricks & Clicks to Digital Loss Prevention
Jerry Sauer, Meghan Hoppes, Loss Prevention...
Learn moreE-commerce Loss
Returns - What happens next matters!
September 14th - 1pm UK Time
Past
Returns - What happens next matters
Necati Ertekin, Asst Professor, University of Minnesota...
Learn moreE-commerce Loss
Grocery Online Orders Pick From Store Model - More or Less Loss?
June 8th - 2pm BST
Past
The Online Grocery Pick from Store Model - Good or Bad for Retail Loss?
Mike Beach, Sainsburys, Peter Bevell...
Learn moreE-commerce Loss
Managing e-commerce loss - Next Case Study
May 13th - 2pm BST
Past
e-loss prevention by Next
Nadeem Jassat, Fraud Analytics Manager, Next...
Learn moreE-commerce Loss
e-commerce loss and returns innovation challenge
April 15th - 2pm BST
Past
The Magnificent Eight Top Start Ups in Ecommerce loss
Colin Peacock, ECR Retail Loss Group...
Learn moreE-commerce Loss
e-commerce loss and returns group
March 9th - 12pm GMT
Past
Imagining new ways to manage profit erosion in e-commerce
Marijn de Weerdt-Samwel, Director Reverse, bol.com...
Learn moreE-commerce Loss
E-Commerce Loss Working Group Meeting
February 16th - 12pm
Past
3D Secure, Dyson and Top Ten Ecommerce loss drivers.
Kieran Cotter, Global Fraud Manager, Dyson...
Learn moreE-commerce Loss
E-Commerce Loss Group
October 14th - 9am GMT
Past
Working Group Meeting
Colin Peacock, Group Strategy Coordinator, ECR Retail Loss Group...
Learn moreE-commerce Loss
E-Commerce Loss Case Study
October 8th - 3.00pm BST
Past
Lessons on Managing Losses in E-Commerce
M. Mouthaan, Bol.com, J. Fonteijn...
Learn moreInnovation Challenges
Blog E-commerce Loss
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