News

The food waste working group reviewed in January 2026, nine highly relevant start-ups, each with new ideas and technologies to help retailers reduce packaging from packaging, to smart apps to

Retail crime scripts map theft as a sequence of repeatable steps, not a single moment at the exit. For retail leaders, that shift matters because it changes where you intervene,

Returns fraud and abuse is a repeatability problem, not a “bad customers” problem Most retailers already know returns are costly. What’s harder to accept is this: when returns fraud and

Retail theft is often discussed as if it’s driven by a single type of offender, using one method, for one reason. Anyone working in loss prevention knows that simply isn’t

We need your input for new piece of research As retail crime continues to escalate in both volume and complexity, the demands on today’s Loss Prevention (LP) and Asset Protection

Missing Item Claims from Third Party Platform Grocery Deliveries Our e-commerce loss working group recently met, with representation from twenty plus retailers including Tesco, Foodstuffs, Morrisons, Sainsburys, Walmart, Giant, Boots,

Retailer Insights on Freight Crime Cargo theft and supply chain / freight crime presents a growing challenge for retailers. These thefts can be internal (committed by company employees) or external

Fascinating new research from Australia (click here) that looked at how to cut down on Customer Verbal Abuse (CVA) – this when customers shout at, insult, or threaten frontline employees. Our working

For some online retailers, over a third of what they sell is sent back at a huge cost, this was one of many research findings from our true cost of

Tackling the Self-Checkout “Walkaway” Problem In September, we asked retailers via a short questionnaire to share their current thinking on the problem of walkaways, how they defined it, how they