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Staff dishonesty in retail was the central theme at our recent meeting of the retail loss, safety and security working group. One retailer described how internal theft was on the

Retail product protection works when it cuts theft while keeping products easy to buy. It also has to fit into a working day full of deliveries, replenishment and customers who

So, you have an established employee fraud detection system, experienced analysts and reports going out to stores. But… Too much is manual. Your team wastes time checking false alarms. And

Introducing our NEW research proposal Some retailers count every product once a year, while others aim to do it a couple of times. One retailer has even moved away from

Retail crime case management should do more than create a digital record of an isolated incident. At its best, it connects people, vehicles, locations, evidence and outcomes across multiple events.

A customer is ready to buy an item that the stock file says is available, but when a colleague goes to find it, it isn’t there. Does that sound familiar?

Chocolate theft is no longer a minor problem hiding within a much larger grocery loss number. And it is a worldwide challenge. An ECR Retail Loss contributor with industry experience

RFID implementation challenges rarely surface as a failed reader or a broken tag. More often, the warning is a stock figure that makes no operational sense. At our recent working

You know that retail stock audits consume huge amounts of time, money and attention. Stores can be disrupted, colleagues diverted from customers, specialist counting teams mobilised and results examined by

Delivery in 30 Minutes, refunds in 30 Seconds. But who’s counting the cost? On-demand retail loss is becoming one of the most urgent unanswered questions in modern retail. Customers want