• A tablet with the word 'returns' on it to show the difficulties of dealing with return fraud and abuse

    Research Paper

    Returns Fraud and Abuse: Diagnosing the Problem, Targeting the Response

    Return fraud and abuse isn’t one problem — it’s two. This research separates opportunistic misuse from deliberate deception, then maps the tactics spreading online. It closes with practical guidance on governance, joined-up data and frontline checks that slow repeat offenders without punishing honest customers in the process.

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Discover upcoming events – sharing research, insights, and real-world applications in E-commerce loss.

  • Event

    October 20, 2026 1:00 pm

    Nudge Letters to Prolific Returners: What is the evidence?

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