Research papers

Our research papers offer groundbreaking insights and actionable outcomes to help retailers and their partners better manage the many ways in which profits can be negatively impacted by all forms of retail loss. Produced by some of the leading academic experts in the field of retailing and loss prevention, they are all free to download.

Self Checkout

Rehumanising the Self-Checkout Experience

How human - centred design approaches can address mistakes, misuse and theft at SCO, drive brand loyalty and create better experiences for staff and customers

Rehumanising the Self-Checkout Experience

Written by Jeffrey Doruff, Lorraine Gamman, Paul Ekblom, Adrian Allen

How human - centred design approach...

Foreword and Acknowledgements The adoption of self-checkout has been rapid, and is set to grow in grocery stores, where for many, the self-checkout machines wil...

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Self Checkout

Working on the ‘Front Line’ of Retail Self-checkout

A Survey of the Experiences of Self-checkout Supervisors

Working on the ‘Front Line’ of Retail Self-checkout

Written by Adrian Beck

A Survey of the Experiences of Self...

FOREWORD Welcome to the fifth report from ECR Retail Loss on the issue of Self-checkout (SCO) systems in retailing – a subject, which I’m sure you will agree, c...

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Self Checkout

Global Study on Self-checkout in Retail

Use, Impact and Control

Global Study on Self-checkout in Retail

Written by Professor Adrian Beck

Use, Impact and Control

Abstract This report, published in 2022, provides a summary of the findings from an online survey of retailers from around the world focussed upon their use of ...

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