Research papers

Our research papers offer groundbreaking insights and actionable outcomes to help retailers and their partners better manage the many ways in which profits can be negatively impacted by all forms of retail loss. Produced by some of the leading academic experts in the field of retailing and loss prevention, they are all free to download.

E-commerce Loss

The Problems & Opportunities of E-Commerce Returns

Managing Returns as a Profit Centre

The Problems & Opportunities of E-Commerce Returns

Written by Lisa Jack, Regina Frei, Dr Sally-Ann Krzyzaniak

Managing Returns as a Profit Centre

Notice: This report is the result of academic research into the impact of returns on online sales. It’s written for retail businesses to help improve their serv...

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RFID in Retail

Measuring the Impact of RFID in Retailing

Keys Lessons from 10 Case-study Companies

Measuring the Impact of RFID in Retailing

Written by Adrian Beck

Keys Lessons from 10 Case-study Com...

Abstract This report focusses on capturing the detailed experiences of 10 retail companies that have invested in RFID technologies – understanding their decisio...

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Retail Loss, Safety and Security

Total Retail Loss 2.0

From Theory to Practice

Total Retail Loss 2.0

Written by Adrian Beck

From Theory to Practice

Abstract The original research outlining the Total Retail Loss concept was first published in 2016, focussed upon understanding how the retail industry underst...

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