When a serious incident occurs in retail, the reporting is robust and the data reliable, however for the many incidents that are less serious, such as theft, verbal abuse, push outs and others, the reporting data is weak. In part, because the process of reporting an incident is hard work, takes time and for some store associates, the motivation to report an incident that could take over an hour to complete, not knowing whether the data will ever be used, can be rock bottom.

However, some retailers have been exploring new ways that they can better leverage new digital and video technologies, including video analytics, to transform their reporting, that in turn can improve the level of collaboration with law enforcement, to the extent that the store associates can see directly how their reporting is leading to an improved outcome for them, their colleagues and shoppers.

In this session, we will hear from retailers who have embarked on this journey, and learn from them, their key learnings and the outcomes being delivered. These working groups are for retailers, CPG's and academics only.