Over time, the work of those in loss prevention has evolved from merely being regarded as thief catchers to now being viewed as essential business partners, often helping their organisations effectively implement and manage key changes, such as the introduction of self-checkout, ensuring that business profitability remains protected.

However, and despite the considerable growth of e-commerce, many loss prevention leaders claim not to be that heavily involved in the management of what are believed to be considerable and growing losses associated with this type of retailing: from the payment [or not] of goods, despatch problems, goods lost in transit, through to the exit of returned products that cannot be re-sold.

Our annual meeting of senior loss prevention leaders will look to explore the changing nature of loss prevention and its future role in the management and control of e-commerce. The agenda includes case studies, an innovation showcase, and then brainstorming sessions, with the goal being to walk away with some concrete ideas and plans to implement in 2024. There will also be plenty of time for informal catch ups, including an evening networking event.

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