To manage a problem, at first you need to be able to measure the problem, and in this session we will explore the current thinking amongst retailers on the measurement of the problems of mis-scans, non-scans and walkaways. This session will focus on the fixed self-checkouts, and in the discussion we will hear from retailers who have invested in technology to determine non and missed scans, and how that information gets acted upon. We will hear also from other retailers who have "mined" the data from the SCO tills to determine the frequency of interventions, the most frequent items causing those interventions and the time to fix the intervention, how this data turns into action will be a key part of the discussion. hen there will be other retailers who have nt Research by ECR