Research papers

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How human-centred design for self-checkouts can address mistakes, misuse and theft at SCO, drive brand loyalty and create better experiences for staff and customers Foreword and Acknowledgements The adoption of

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Abstract Does inflation increase retail shrink? This report explores the impact of significant changes in the rate of inflation on the measurement of retail loss. The key finding is that

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This research report outlines the findings from an in-depth study into ‘most at risk stores’, i.e. those with the highest rates of crime, threat and vulnerability. At the crossover of

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Executive Summary   This study about self-checkout losses, initially published in 2011 but still extremely relevant today, aimed to contribute to the debate concerning the potential impact of self-checkouts may

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Executive Summary This report presents the findings of an ESRC-funded study conducted between December 2013 and February 2015. The primary focus was to identify current developments in mobile scan and

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Foreword Measuring E-commerce loss has grown in importance since shopping online became such a big and ever-growing part of our retail world. A trend that was massively accelerated by the

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Foreward Welcome to the fifth report from ECR Retail Loss on the issue of Self-checkout (SCO) systems in retailing – a subject, which I’m sure you will agree, continues to

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Retail Video Analytics Survey – An Introduction The use of video technologies and in particular, ‘video analytics’ is growing considerably across the retail industry. The recent ECR Retail Loss Group

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Use, Impact and Control Abstract This self checkout loss report, published in 2022, provides a summary of the findings from an online survey of retailers from around the world focussed

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Abstract This report presents results from an RFID Retail Innovation study focussed upon developing insights on how retail users of RFID have innovated in their use of the technology. It

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Abstract This report, which was first published in 2016 as an introduction to Total Retail Loss, focussed upon understanding how the retail industry understood the nature and extent of all

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Full Report – Key Insights, Three Ways to Rethink Self-Checkout (SCO) Design and 20 Design Concepts Foreword The ECR Retail Loss Group is delighted to have had the opportunity to

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Short Report – Key Insights & 20 Design Concepts Abstract How can we improve self-checkout performance and reduce retail loss? In this unique applied research study, academics and designers partnered

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Insights on buyers, and case studies on how to engage them to reduce losses Executive Summary: Engaging retail buyers to reduce losses This report, commissioned by RILA’s Asset Protection Leaders

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Total Retail Loss 2.0 – A Practical Framework Abstract The original research outlining the Total Retail Loss concept was first published in 2016, focussed upon understanding how the retail industry understood