Fortress Stores - A Benchmarking Tool for high-risk retail stores to mitigate risk and improve performance

Duration: 14 minutes 15 seconds

An item that will not scan is one of retail’s most familiar irritations, and one of its smallest loss generators.

Duration: 19 minutes 42 seconds

How fast a self-checkout host arrives matters less than what happens next. An intervention cleared in under five seconds means nothing happened.

Duration: 18 minutes 52 seconds

Retailers model health and safety and business continuity. For crime risk, much of the industry still runs on experience and instinct.

Duration: 24 minutes 51 seconds

Everyone suspected that pushing more transactions through self-checkout costs you stock. The largest study yet finally puts a number on it.

Duration: 19 minutes 2 seconds

Body-worn cameras have moved from a security add-on to a frontline safety device, and the evidence base is now strong.

Duration: 15 minutes 25 seconds

Retail video has shifted from a reactive recording tool to a way of watching, and talking to, stores in real time.

Duration: 14 minutes 42 seconds

The stores that waste the least food usually have one thing in common: engaged colleagues. Get that right and waste can fall by 20 to 30%, but it is hard

Duration: 12 minutes 25 seconds

Egg waste rarely tops a retailer’s loss report, but the real number is bigger than it looks. Much of it never gets recorded, because clearing up smashed eggs is a

Duration: 12 minutes 16 seconds

Bananas are one of retail’s biggest sellers and one of its biggest sources of waste. Colin Peacock and food waste expert Richard Thalemann unpack a recent ECR meeting, from a

Duration: 16 minutes 5 seconds

Duration: 16 minutes 55 seconds

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Duration: 17 minutes 45 seconds

Starting a retail loss prevention consultancy demands the same qualities that make a good loss prevention leader: curiosity, resilience, and a willingness to solve complex problems. In this episode of

Duration: 18 minutes 44 seconds

Summary: the returns fraud challenge Returns fraud has displaced payment fraud as a primary concern for many retailers. As businesses have tightened controls around transactions, bad actors have shifted their

Duration: 13 minutes 12 seconds

Retail supply chain theft is a growing but under-resourced problem, accounting for an estimated 8% of unknown loss across the retail sector. In this episode of the Sell More and

Duration: 12 mins 39s

Predicting inventory inaccuracies helps retailers focus audits and interventions on the SKUs most likely to be wrong, rather than spreading counting effort evenly. Colin Peacock speaks with Aris Syntetos, Yacine

Duration: 13:06

In-Store facial recognition for loss prevention is delivering serious results—one retailer reported a 25% drop in shrink—but it’s still on shaky ground.

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Tackling staff dishonesty to reduce internal theft is a big challenge for retailers —yet only 2% of internal theft cases ever come to light. Professor Emmeline Taylor joins Colin Peacock

Duration: 16 min 20 sec

What happens when someone orders five beers and a bag of crisps to arrive within 15 minutes but the store only has four beers? Professor Daniel Corsten joins Colin Peacock

Episode 6

Duration: 21 min 40 sec

On-shelf cameras don’t solve on-shelf availability—but they support it. Daniel Corsten joins Colin Peacock to discuss the latest ECR Retail Loss research and explains why shelf image technology is best

Episode 5

Duration: 17 min 58 sec

Criminologist Joe Clare shares practical lessons from ECR Retail Loss’s recent returns fraud research, revealing how a small group of repeat offenders can drive the bulk of losses. Even though

Episode 4

Duration: 14 min 28 sec

Store donations to colleagues to reduce food waste – still underused? Despite being the cheapest option for food redistribution, less than a quarter of major retailers donate surplus food to

Duration: 18 min 38 sec

Some retailers report up to a 25% shrink reduction when they use face recognition. In this episode, Colin and Emmeline explore how stores across the US, UK, Australia, and New

Duration: 14 min 12 sec

Is pay-at-pump a quick fix or a false promise? How can retailers reduce drive-offs and maintain supplementary spending? Professor Emmeline Taylor joins Colin Peacock to examine the evolving tactics retailers

Duration: 15 min 12 sec

Colin Peacock is joined by Professor Michael Townsley to reflect on ECR Retail Loss’s first-ever meeting focused on benchmarking KPIs for e-commerce loss — an increasingly vital yet under-defined area

Duration: 10 min 1 sec

This week, Colin Peacock and Professor Emmeline Taylor discuss the evolving role of security officers in retail. And how training, integration, and investment can significantly enhance their impact – to

Duration: 12 min 14 sec

Colin Peacock is joined by Professor Emmeline Taylor to explore how retailers are evolving their Security Operations Centres (SOCs) into powerful hubs for crime prevention, safety, and store support.

Duration: 10 min 33 sec

Colin Peacock and Professor Emmeline Taylor zoom in on the often-overlooked issue of cash loss in retail.

Duration: 10 min 7 sec

This week, Colin Peacock is joined by Professor Michael Townsley from Griffith University to focus on a case study: looking at one major e-commerce retailer’s journey to build a global

Duration: 5 min 19 sec

Colin Peacock is again joined by Professor Emmeline Taylor to discuss the free-to-download self-assessment tool included in her Fortress Stores report. A tool to help high-risk retail stores benchmark and

Duration: 17 min 30 sec

Colin Peacock and Professor Emmeline Taylor catch up to discuss the latest innovations from global retailers in product protection. Particularly for high-risk and high-shrink products. Without sacrificing the shopper experience.

Duration: 12 min 17 sec

This week, Colin Peacock is joined by Professor Emmeline Taylor to explore digital incident reporting and how retailers are transforming store incident reporting through digital systems. They discuss how the

Duration: 10 min 3 sec

Engaging store leaders and associates to support your approach to retail food waste reduction is one of the key pillars of a successful strategy to reduce food waste overall. This

Duration: 17 min 21 sec

Colin Peacock is joined by Professor Daniel Corsten to discuss managing online grocery substitutions for orders picked from store.

Duration: 9 min 36 sec

Bakery, whether it is bought in, or produced in the store is consistently an area of high loss and waste, often accounting for up to 40% of all the surplus

Duration: 10 min 53 sec

Banana pricing and food waste is a bigger issue than many people think. This week Colin Peacock is joined by Richard Thaleman to discuss the benefits of selling bananas by

Duration: 8 min 26 sec

Colin Peacock is joined by Richard Thaleman to discuss Lisa Jack’s report on the true cost of food waste in retail.

Duration: 13 min 1 sec

Professor Adrian Beck reports back on his new research on the effectiveness of body worn cameras in retail stores.

Duration: 9 min 12 sec

This week Professor Adrian Beck joins Colin Peacock to discuss e-commerce marketplace losses and the challenges retailers face because of fraudulent claims in online marketplaces. In the context of e-commerce

Duration: 9 min 41 sec

Exploring the role of RFID to improve supply chain operations, especially for omni-channel retailers, has now become a priority for many retailers. This week Colin Peacock is joined by Professor

Duration: 9 min 18 sec

This week Colin Peacock is joined by Professor Adrian Beck to reflect on our Self-checkout innovation summit in Brussels earlier this year. We discuss the latest innovations in self-checkouts, and

Duration: 13 min 35 sec

To markdown or not to markdown? On the day [of expiry date] or some days before? Merchandised in the aisle OR a dedicated markdown location? Labels and / or ESL’s?

Duration: 11 min 44 sec

This week Colin Peacock is joined by Professor Adrian Beck to explore innovations in retail security and security guards, They discuss how retailers are rethinking the role of security guards,

Duration: 18 min 10 sec

What if we viewed retail replenishment systems through a Toyota Lens… Retailers are constantly looking for new ways to improve shelf-replenishment routines and reduce out of stocks. At the same

Duration: 11 min 16 sec

Following rapid adoption in fashion and sports retailers, there is strong interest from supermarket retailers as to how RFID could help improve productivity, compliance and reduce food waste, especially in

Duration: 8 min 38 sec

Self-returns in retail are a significant cost of doing business online, especially in sectors such as apparel and shoes where returns rates can be 30% plus. Our 2018 report highlighted

Duration: 16 min 31 sec

Reducing internal theft in retail is a an ‘always on’ problem. But there are effective solutions. One grocery retailer recently reduced losses on sandwiches by 25%, through the deployment of

Duration: 10 min 25 sec

What’s the best way to tackle loose produce food waste? Pity the organic avocado, damaged and bruised on its way to the shelf, “roughed up” on the shelf by shoppers,

Duration: 9 min 21 sec

Meat losses, especially on lines such as Fillet Steaks, can be in excess of 20% of sales but what is driving these losses? Theft for Resale? Internal Theft & Collusion?

Duration: 9 min 45 sec

In this podcast Colin Peacock and Professor Adrian Beck consider how the use of video analytics is broadening across the retail estate, especially in grocery at the self checkouts. They

Duration: 9 min 26 sec

Items not scanning at self-checkout create frustration, temptation and add friction to the shopper journey. In this podcast Colin Peacock and Professor Adrian Beck look at the scale and nature

Duration: 7 min 5 sec

Managing Forecourt losses are a live issue globally. Both operating models for petrol / gas forecourts bring their own challenges. Either the shopper fills up and then goes inside the

Duration: 9 min 33 sec

In-store facial recognition is a hot topic. Join Colin Peacock and Professor Adrian Beck as they discuss how retailers are using facial recognition technology within the legal constraints to reduce

Duration: 9 min 21 sec

RFID Retail Use Cases are diversifying beyond a simple ‘count’ mechanic. In this podcast Colin Peacock and Professor Adrian Beck discuss some of the latest thinking from retailers who are

Duration: 11 min 50 sec

Scan and Go – where next? On this episode, Colin Peacock is joined by Professor Adrian Beck to discuss how retailers are innovating with Scan and Go technology. How can