In our 2024 meeting, we learnt how retailers faced several challenges managing the problem of fraud and losses from online marketplaces, old and new.

These challenges, limited visibility, conflicting incentives and the difficulties finding partners in fraud prevention at the marketplaces were discussed by the retailers, along with possible interventions such as RFID.

The meeting will start with presentations from retailers in the group, who will share the extent of their loss problems, their current approaches, the frustrations and their thinking on how handling bad returns could be improved and the selling of stolen goods online could be made harder.

This meeting is for retailers, brand owners and academics only.