Event overview
What is the shrink number for our ecommerce business? relative to the stores, higher or lower? and then to other retailers, higher or lower?
These are the questions we hear that your C Suite are asking, and questions we seek to answer with our new, first ever in the world, benchmarking study on ecommerce “shrink” which we believe is a function of lost in transit / freight claims and chargebacks.
In the hands of ecommerce loss leaders not only will this study help address the questions from the C Suite, it is also going to help with internal discussions with buying, logistics, customer services teams, plus drive discussions with third parties, such as couriers. In addition, this study will also seek to capture the equally fascinating checkout funnel, by tender type, to get some benchmark data points on blocks, declines, abandonment and authorised data points.
All retailers and brand owners interested in participating in this benchmarking study are very welcome to join the advisory board on this final check in before the launch.
