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Retail crime case management should do more than create a digital record of an isolated incident. At its best, it connects people, vehicles, locations, evidence and outcomes across multiple events.

A customer is ready to buy an item that the stock file says is available, but when a colleague goes to find it, it isn’t there. Does that sound familiar?

Chocolate theft is no longer a minor problem hiding within a much larger grocery loss number. And it is a worldwide challenge. An ECR Retail Loss contributor with industry experience

RFID implementation challenges rarely surface as a failed reader or a broken tag. More often, the warning is a stock figure that makes no operational sense. At our recent working

You know that retail stock audits consume huge amounts of time, money and attention. Stores can be disrupted, colleagues diverted from customers, specialist counting teams mobilised and results examined by

Delivery in 30 Minutes, refunds in 30 Seconds. But who’s counting the cost? On-demand retail loss is becoming one of the most urgent unanswered questions in modern retail. Customers want

Registration is now open for the 2026 IRI Training, the two-day Inventory Record Inaccuracy training course run by ECR Retail Loss at Cardiff University on 9 and 10 December. The

Rescued ingredients are often presented as a clever food-waste project: a limited-edition chutney, a seasonal soup or a worthy product with a good story. However, a recent discussion hosted by

Does your retail crime risk model help you stay ahead of crime, or only give you yesterday’s news? Would you confidently bet your next £10 million of security investment on

How Mature Is Your Retail Crime Risk Model? Five questions that reveal whether your organisation is reacting to yesterday’s crime or preparing for tomorrow’s. Most retailers have some form of